Most of our items are made-to-order, and we aim to make and ship them to you as quickly as possible. Most orders will ship within 2-3 weeks of placing your order. We recommend ordering 3-4 weeks in advance to ensure you receive your package in time for your special occasion.
Shipping rates vary per size of the order. Even as a small business, we work hard to keep shipping rates reasonable in every way we can.
Once an order is shipped, we can no longer be responsible for its handling. Because we ultimately cannot control the final timeline of the shipment once it has been turned over to the carrier, we strongly encourage you to place your order as early as possible to avoid any delays. We are not responsible for any loss(es), delay(s), or damage(s) incurred during shipment.
We're here for you!
At the end of the day, our goal is to make the ordering and shipping process as easy as possible for you, our beloved customers. We want to serve you well, and our team will do as much as we can to meet that goal! If you ever have any questions or concerns about your order, please reach out to us at firstname.lastname@example.org.
Due to the handmade nature of our products, we do not accept returns or exchanges. However, if for any reason you are unsatisfied with your items, please let us know at email@example.com, and we'll take care of you.